Health Information Technology & Cancer Information

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Proctorio

Beginning in the Fall 2017 semester, the HIT/CIM department will be 
​fully implementing the use of Proctorio for online proctoring of quizzes and exams. This is ​at no cost to you. You will need a computer with a microphone and webcam.
 
We are required by both the Federal government and our accreditation agency to perform student verification, particularly in our online classes, and the use of proctored exams is one such method for verification. 
 
Proctorio is the official online testing tool available for all 114 California Community Colleges and it's 2.1+ million students. The tool was vetted and selected by the Online Education Initiative of the California Community College Chancellor's Office. 
 
Proctorio is a Chrome-browser plugin only. It will only have access to your Chrome profile, not your entire computer system, and is only active when an exam is taking place within Canvas. The extension is clearly marked in the browser when it is active. Furthermore, the Chrome extension can be manually disabled or removed at any time by the user. 
 
I encourage you to watch this video to learn more about the plugin and to also visit the Student Privacy Pledge website that Proctorio is a participant. In addition, here are a few responses to some common questions. 
 
Is someone watching me while I take my exam?
No. If your institution requires video, audio, or screen capture, Proctorio will store that data and provide an automated suspicion report to your instructor. No Proctorio employee has access to this data.
 
How do I know that my privacy is protected?
Proctorio uses zero knowledge encryption technology that ensures your information is encrypted when it leaves your computer, is transferred, and then stored in the cloud.
 
Will Proctorio ever obtain or give out my personal information?
Never. Proctorio does not and cannot collect any personally identifying on any user, so there’s no information to give to third parties.
 
How do I know that Proctorio isn’t collecting information from my computer when I'm not in an exam?
Proctorio only runs when you’re active in an exam, and will display a shield icon in the browser once it has been activated. Since Proctorio runs in the browser, you can rest assured there’s no separate program collecting your data.
 
Who can view exam recordings?
Only authorized school officials can unlock and view the exam recordings, not Proctorio. Additionally, our state-of-the-art double encryption technology ensures that all of your exam data is safe from hacking attempts.
 
How does Proctorio comply with FERPA?
Proctorio never holds unencrypted academic records. All data that enters our system has been encrypted by the learning management system (LMS) and can only be unlocked by authorized users within the LMS. Proctorio utilizes the LMS to gain information about the user's role. This restricts information from being shared with users who do not fall under the "School Official" role. The entire process is transparent to the end-user, but preventsProctorio and unauthorized individuals from accessing to student data.
 
Note: Proctorio implements a zero-knowledge encryption scheme to keep your information safe.
 
Proctorio will never hold any personally identifiable information (PII) and institutions can feel confident in extending their FERPA liability to ProctorioProctorio delivers all content via SSL (TLS 1.2) and our servers are compliant to many standards including FERPA, PCI, and HIPAA.

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