Information Technology

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Helpdesk

SBCC Helpdesk is the main point of contact for the Information Technology Division, for use by Staff and Faculty.  SBCC Helpdesk supports both SBCC Staff and Faculty with technical problems or questions Monday through Thursday, 8:00am - 4:30pm and Friday 8:00am - 4:00pm. You can contact the Helpdesk at x2215 or e-mail general questions to helpdesk@sbcc.edu.

To request a Workorder (Staff and Faculty only), go to our TechCenter Workorder System to submit a work order.  A workorder will be  assigned to  IT staff for prompt resolution.

Helpdesk Staff:

Erik Erhardt
Technical Support Specialist

Sandy Evenson
Technical Support Specialist

Alan McKenzie
Technical Support Specialist

Javier Nevarez
Technical Support Specialist

If you are a Student in need of technical support, please contact Student Support at http://www.sbcc.edu/support/


Network/Internet Issues

Troubleshooting Suggestions - 10/9/17

Your computer has no network or internet? Here are some things to try:

1. On the back of your phone are three cables. Unplug the middle (network) cable which will turn your phone off. Reseat the connector after a few seconds, and give your phone up to a minute to boot. That should restore your connection to the network.

Phone network cable

Didn't work?  Try this second option:

2. Shut your computer off. In the back of the CPU is an ethernet cable that looks like a phone jack. Unplug the cable, leave out for a few seconds, then reseat the cable. Boot your machine, log in, and check your connections to see if you have network and internet connection.

If this is not successful, please call the Helpdesk at x2215

-IT User Support


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